Privacy Policy

1. Introduction

At Cosmic Wonders Healing Centre, protecting your privacy and sensitive information is fundamental to our practice. This Privacy Policy outlines how we collect, process, and safeguard your personal data when you interact with our official WhatsApp business channel.

2. Information We Collect

• Personal Details: Name, contact number, email address, and booking information provided during your interactions.
• Consultation & Wellness Data: Due to the nature of our holistic services, you may voluntarily share information regarding your physical, mental, or spiritual well-being.
• Communication Records: We retain chat logs, voice notes, and media files shared over WhatsApp to maintain continuity in your healing journey.

3. How We Use Your Information

• To schedule, manage, and deliver our healing therapies, workshops, and consultations.
• To send appointment confirmations, wellness resources, and updates relevant to your journey.
• To provide personalized support and respond to your inquiries efficiently.

4. Technology Partners and Data Sharing

We utilize Zolo Suit, a trusted third-party WhatsApp Business API provider, to manage our communications.

• Role of Zolo Suit: Zolo Suit acts purely as our technology processor. They securely route and store our WhatsApp communications but are strictly prohibited from accessing, selling, or using your personal data for their own marketing.
• Role of Meta (WhatsApp): All messages pass through Meta’s network. Your communications are subject to WhatsApp’s business messaging privacy policies and encryption standards.

We will never sell, rent, or trade your personal or wellness information to any outside parties.

5. Data Security

We treat your personal data with strict confidentiality. We utilize Zolo Suit’s secure infrastructure and implement internal access controls to protect your information against unauthorized access, disclosure, or alteration.

6. Data Retention

We retain your consultation history and chat records only for as long as necessary to provide ongoing care, fulfill our service commitments, or comply with legal obligations.

7. Your Privacy Rights

• Opting Out: You may opt out of non-essential communications (like wellness updates or newsletters) at any time by replying "STOP" to our WhatsApp number.
• Access and Deletion: You have the right to request a copy of the personal information we hold or ask us to delete your consultation records from our systems.

8. Contact Us

If you have any questions, concerns, or requests regarding your data, please contact us: